FAQ
How much is shipping?
The option for upgraded, faster shipping is available at checkout. The package size and the value of the products being shipped will determine the carrier that will deliver your order. Shipping will be through either USPS, UPS, or FedEx…
You will receive a confirmation email with your tracking number once your order is processed.
Why the ID?
Simple we must comply with all Federal, State, and Local laws, this includes checking age.
Why are 21+ signatures required for some deliveries?
A majority of our products are meant for adults. They are designed to be used for tobacco and legal herbs only. The legal federal age is 21 to deliver your order.
When will my order ship?
If you have not received a confirmation email with your tracking number within 48 hours, we are most likely delayed and will notify you of any changes. We are determined to get your order out as soon as possible.
Why didn’t I get my tracking number?
If you have not received your confirmation email with your tracking number, be sure to double-check your spam folder.
If you still need assistance please contact support at support@nirvanasparadise.com
Why doesn’t my tracking number doesn’t work?
So, you placed your order and just got your Confirmation email with your tracking number but it doesn’t work. It can take up to 24 hours for the carrier to process the tracking information. Tracking may also be delayed during busy business times, so try again in the morning.
How do I change the shipping address?
Oops! I accidentally used the wrong shipping address! No worries, as soon as you notice it just reply to your order confirmation email or email us at Support@nirvanasparadise.com
If your order was shipped via FedEx, we may still be able to update it for you. Unfortunately, if we are not able to update it, it will be up to you to try and recover your package.
What do I do if something in my order arrived broken?
Oh no! My order arrived broken. We got your back! Within 48 hours of the delivery date, please take a photo of the broken product and send us an email at Support@nirvanasparadise.com. For us to help you we will need to know…
-What product it was (Especially if it was more than one)
-Your name
-Order Number
-Email you used to order
How can I pay for my order?
We currently accept…
-Visa
-Mastercard
-Discover
-American Express
-Bitcoin
When I place an order, what will show up on my credit card/ bank statement?
It will show our legal name – Nirvana’s Paradise, LLC.
Can I place an order over the phone or through the mail?
All orders will need to be placed via our website. Our website is easy to navigate and we hope you find exactly what you are looking for!
Can I pay by check or some other method?
We apologize for the inconvenience but we currently accept…
-Visa
-Mastercard
-Discover
-American Express
-Bitcoin
Other forms of payment such as Apple Pay and PayPal are not accepted.
How do I get/use this coupon code?
When you go to checkout there will be a coupon code box where you will enter the code. Once the code is entered it will be applied to your order. Some codes will require you to have certain items in your cart for it to work.
If you subscribe to our newsletter, we will sometimes email some awesome deals to you. Who doesn’t like to save money!
Can I get a discount on a large order?
Unfortunately, we do not offer discounts on orders but we do have a Clearance section if you are looking to save some money. Free Standard Shipping is available to all orders over $50.
Why does my billing address have to be registered to my card for orders over a certain dollar amount?
This is just to protect us from fraudulent orders. If we suspect any credit card fraud, law enforcement will be notified so they can pursue and prosecute as needed.
Did you charge me twice?
An Authorization for the funds will appear as a second “charge” but will disappear within 48 hours, depending on who you bank with. If you still see that pending charge after 48 hours we urge you to call your bank. They will be able to give you a better idea about what is happening and when that second “charge” will disappear.
What is your customer satisfaction guarantee?
Customer Satisfaction Guarantee only applies to our customers in the United States and its territories. Nirvana’s Paradise guarantees that you will LOVE every product we make. We will offer a replacement or refund to products that you do not love.
We will accept returns on unused products for a 15% restocking fee.
Why did I receive an incorrect item?
Oh no I received the wrong product. No worries, just send us an email at Support@nirvanasparadise.com and we will work out your exchange for you.
Unused products are eligible for returns if they are initiated within 15 days of the receipt.
What is your return policy?
Customers within the United States and its territories are eligible for our Return Policy.
For products not made by us, you can initiate a return on any unused items within 15 days of delivery. Items must be returned in new, unused condition and as close to how you received them as possible. We can offer you a refund to your original payment method for a 15% Restocking fee that would be deducted from the overall refund or store credit with free return shipping.
Shipping damage should be reported to us within 48 hours by emailing us photos to Support@nirvanasparadise.com.
IMPORTANT NOTES
No refund will be issued if a returned item has been used and we will not be able to return the item to you.
If a product with a tamper-evident seal has been opened or the tamper-evident seal has been broken, it is no longer eligible for return.
Return Products that come in boxes or packaging from the manufacturer must be returned in their original box or packaging. A 50% refund will be issued to items if items are returned without the original box or packaging.
If a returned item arrives broken we can only issue a partial refund of 50% of the broken item. Please pack your returns with care as a lot of our products are breakable. There should be sufficient packaging material in the box you receive from us to be used for return shipping.
What’s the warranty on the pipes you sell?
All pipes are covered by our broken glass guarantee (50% of pipes sold by us) see the broken glass guarantee for details. Additionally, extra insurance is available for purchase
Will you send me some samples?
We do not offer samples but we do offer a 100% customer satisfaction guarantee. When you receive your order and find that it is not what you expected, we’ll provide a shipping label for you to return to us. Once we have the product back, we will issue your refund.
How can I review a product?
If you have an established YouTube channel, please send us an email and Support@nirvanasparadise.com. We will need your name, a link to your YouTube channel, and what products you’d like to review.
How can I make a suggestion?
We would love to hear your suggestions! Just fill out a Feedback Form located on our Contact Us page.
Do you have an affiliate program?
All content creators and influencers are eligible for our affiliate program. If your following on Facebook, Instagram, or Youtube is up to par, please contact us at Support@nirvanasparadise.com.
Can I sell my Art/Product here?
YES! Please use the contact us page for more details.
What is the broken glass guarantee?
Broken glass sucks! There is nothing worse than dropping your favorite piece. Seriously we hate it. So much so we offer a 25% discount to replace ANY glass you own and a 50% discount on the glass that was previously bought from us. Completely free of charge once a year per customer. Just send us a picture and we will send you a coupon code.
Offer subject to Terms & Conditions.
Do you have a price match program?
Yes! Nirvana’s Paradise is committed to providing our customers with the best quality at the lowest prices. If you find the exact product on a competitor’s website at a lower non-sale, the non-promotional price we will not only match it but we will beat it! Additionally, this will become the new price of the item storewide, ensuring all our customers receive the best possible price.
